As a Senior Customer Success Manager, you'll be a strategic leader and a trusted partner to customers, helping them achieve lasting success. You will define what world-class customer success means at Athennian, sculpting new, scalable processes, mentoring your fellow team members, and ensuring strategic partners achieve transformational outcomes, influencing customer growth, retention, and loyalty.
Job listings
As a Senior Customer Success Manager, you'll be a strategic leader and trusted partner to customers, helping them achieve lasting success. This role embodies curiosity, action, humanity, persistence, innovation, and candor – which guide how we serve customers, collaborate as teammates, and deliver measurable outcomes. This is an opportunity to define what world-class customer success means.
$72,813–$89,341
USD/year
The Client Services Executive (CSE) will manage existing Pharmacy Benefit Management clients, co-develop long-term account strategies, identify "up sell" and expansion opportunities, and ensure client retention while achieving corporate strategic goals and customer satisfaction. Responsibilities include delegating tasks, presenting data-driven insights, resolving escalated client issues, managing contracts, and traveling to client sites.